Help

Answers without the support maze.

The essentials about phone numbers, products, checkout and transaction states.

Review before paymentRecipient, product and total stay visible.

Provider states matterSuccess, pending and failure are handled differently.

Human-readable errorsNo raw provider codes dumped on customers.

Which Haitian mobile networks are supported?

The current catalog is focused on Digicel Haiti and Natcom, including top ups and selected prepaid or data bundles.

What phone number format should I use?

For Haiti, RomyPay asks for the 8-digit local number and handles the +509 country code in the checkout flow.

Will I see the total before I pay?

Yes. The review step is designed to show the selected product and total before the payment step.

How are gift cards delivered?

Digital voucher products return redemption details after a successful provider transaction. The exact delivery state depends on the processing response.

What happens if a top up fails?

The production transaction engine will treat provider success, failure and pending states separately so a failed request is not presented as completed.

Ready?

Start with the phone number.

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